This website uses cookies

Cookies on this website are used to personalize content and ads, provide social media features and analyze traffic. We also share information about your use of the website with our social media, advertising and web analytics partners, who may combine it with other information you have provided to them or that they have collected from your use of their services.

Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

No cookies to display.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

No cookies to display.

Esp Eng

Contact

NOT A CUSTOMER YET? CONTACT OUR SALES TEAM

ARE YOU OUR CUSTOMER? CONTACT OUR SUPPORT AREA

Our coverage is nationwide!

It does not matter where you are, we are close to you. We have a wide network of advisors to provide the best care in any part of the country.

Learn about us, we will be with you all the way through you digital transformation!

OUR CORPORATE OFFICES

Fill in the form and we will contact you shortly!
México City
Querétaro
Monterrey

MEXICO CITY

  • AV. INSURGENTES SUR 1425, PISO 10 Y 12, INSURGENTES MIXCOAC, BENITO JUÁREZ, 03920 CIUDAD DE MÉXICO, CDMX.
  • (55) 52-64-84-18
  • CUSTOMER SERVICE HOURS: 9:00 AM TO 18:00 PM

QUERÉTARO

  • BUSSINES PARK II, AV. ANTEA 1090, JURICA, 76100 SANTIAGO DE QUERÉTARO, QRO. PISO 9.
  • (55) 52-64-84-18
  • CUSTOMER SERVICE HOURS: 9:00 AM TO 18:00 PM

MONTERREY

  • BLVD. DÍAZ ORDAZ 130, PISO 4, SANTA MARÍA, 64650 MONTERREY, N.L.
  • (55) 69-14-82-78
  • CUSTOMER SERVICE HOURS: 9:00 AM TO 18:00 PM

NEED SUPPORT? LET US HELP YOU!


If you are a STP user and need support, send a message and an advisor will contact you as soon as possible or you can call us:
55 52648418 ext 2-2 We will gladly help you!
  • CUSTOMER SERVICE HOURS: 8:00 AM TO 23:00 PM
Solutions About Us API’s Contact FAQs Security Tips
Risk disclosure policies
Intrinsic risks Risk mitigation Risk, exchange platform
Privacy policy
Customers privacy policy Employees privacy policy Candidates privacy policy CONDUSEF BURÓ
STP
Information Security policy Terms and conditions Adhesion contracts Products / Requirements
Customers are informed that SISTEMA DE TRANSFERENCIAS Y PAGOS STP, S.A. DE C.V. Institución de Fondos de Pago Electrónico, is authorized, regulated and supervised by the financial authorities; additionally it is informed that the federal government and public state-owned managerial companies cannot be responsible or guarantee the users’ resources used during the transactions made by the customers with STP or with third parties, neither any responsibility for the taken obligations of STP or any other user in front of another, by virtue of the transactions conducted.
Corporate office Mexico City
Corporate office Mexico City
Av. Insurgentes Sur 1425, Insurgentes Mixcoac, Benito Juárez, 03920 Ciudad de México, CDMX
Tel: 55 52648418 Opción 1-1
Corporate office Querétaro
Business Park II, Av. Antea 1090, Jurica, 76100 Santiago de Querétaro, Qro. Piso 9
Corporate office Monterrey
Blvd. Antonio L. Rodríguez 18888, Piso 4, Col. Santa María, 64650 Monterrey, Nuevo León.
Tel: 56-2121-2751
Corporate office Guadalajara
Av. De las Américas #1545, piso 21, Providencia, 44630, Guadalajara, Jal.
Tel: 55-7924-5906
Follow us in:
@stpfintech
Check Costs and commissions of our products

¡Gracias por contactarnos!

Uno de nuestros asesores se comunicará contigo lo más pronto posible
Ir a la página principal
Protección de clientes emisores:
En apego a la Circular 14/2017 emitida por Banco De México, STP cuenta con mecanismos de protección de clientes emisores para ordenes de transferencia aceptadas por SPEI no instruidas por ellos.
Sistemas alternos de envío y políticas de continuidad de negocio:​
STP reconoce que existen amenazas significativas ante la posibilidad de la ocurrencia de un incidente o desastre que afecte la operación, como también la necesidad de recuperarse en el menor tiempo posible.

Por lo anterior y en cumplimiento a la Ley para Regular las Instituciones de Tecnología y la Circular 14/2017, STP cuenta con procedimientos de continuidad operativa ante la ocurrencia de eventos que afecten la operación de STP.
Declaración de Riesgos respecto a operaciones con Monedas o Activos Virtuales.
STP NO ES OPERADOR, ADMINISTRADOR, NI PARTICIPA EN LA COMPRA Y VENTA DE MONEDAS o ACTIVOS VIRTUALES conocidas como criptomonedas, únicamente actúa como receptor de recursos en Moneda Nacional de las plataformas de negociación (exchange) de estas criptomonedas; los clientes o usuarios de dichas plataformas asumen los riesgos de adquirir las monedas o activos virtuales, por lo que cualquier aclaración sobre estas operaciones, la deberán solicitar directamente con la plataforma que les abrió la cuenta de criptomonedas.