SECURITY ADVICES - Sistema de Transferencias y Pagos STP

SECURITY

ADVICES

The safety of our customers is very important to STP, which is why we have adopted the highest industry standards regarding safety.

Identify the most
common fraud:

Vishing

Imitates call from bank executives - I was asked for my password or data in a pop-up screen, call or SMS.

Phishing

No cost with any ERP either commercial or own development to automate the operations sent and received by SPEI®.

Pharming

Copy the design of official pages - A pop-up screen appeared on my STP Financial Link.

Spyware

Brings virus to your computers and devices - They sent me a link to download the STP App.

How to protect yourself:

Remember that STP is will NEVER request your personal data VIA SMS, mail or on pop-up screens.

Verify that the URL to Financial Link uses the HTTPS protocol, eg: https: // www… In addition, you can verify the validity of the STP Digital Certificate by clicking on the padlock that appears in the web browser next to the financial address link.

Contact STP customer service at 55 52 64 84 18 Option 2 - 2 if you suspect that your information has been compromised.

Preferably, DO NOT enter the STP Financial Link connected from public networks or in public spaces.

Frequently check bank statements for errors or unrecognizable charges.

Immediately report unrecognized transfers.

Install antivirus and antispyware software on your computer and keep it updated.

Keep all your personal files locked.

Keep the security patches in your operating system updated.

Lock your computer or cellphone before leaving it.

Don´t leave sessions open.

PROTECT YOURSELG BY TAKING
THE FOLLOWING STEPS:

Your identity is yours only, keep it that way.

-If a person obtains your data or identifications, they can misuse them, benefit and harm you.

- Identity thieves can even go through the garbage to get your information. Before you throw away documentation about your operations, account statements and payment vouchers, destroy them completely.

Refuse!

- Share your personal information only with people who necessarily need to know it. Do not be afraid to refuse to disclose information such as personal data, full name, address, work, etc., unless you are the one who initiated the conversation and know well who you are dealing with.

Don't be fooled by scammers.

- Be aware of the ways in which identity theft is being committed, for example, through phishing or using fake internet sites, and learn how to avoid these traps.

- Pay close attention to any unexpected requests of information about your accounts.

- Never give out personal information over the phone unless you initiated the call. Never respond to emails that tell you that you have won a contest, giving you a proposal sent from another country or any emails than contain hyperlinks asking for any personal information.

"In terms of the Law to Regulate Financial Technology Institutions (the “Fintech Law”) it is know that: (a) Sistema de Transferencias y Pagos STP, S.A. de C.V., SOFOM, E.N.R. (“STP”) is in the process of being authorized, regulated and supervised by the Financial Authorities; and (b) neither the Federal Government nor the entities of the parastatal public administration may: (i) be responsible for or guarantee the resources that STP Users use or will use in Operations; and (ii) assume any responsibility for obligations contracted by STP or by any STP Client or User, by virtue of execution of the Operations. For the purposes of this paragraph, Financial Authorities, Users and Operations shall be understood by the terms thus defined by the Fintech Law."

STP

Política de divulgación de Riesgos STP

Privacy Notices

Headquarters

Av. Insurgentes Sur 1425,
Insurgentes Mixcoac,
Benito Juárez,
03920
Ciudad de México, CDMX
Tel: (52) 64-84-18 Opción 2 – 2 – 2

©STPMEX 2020